FAQs

How can I contact Base Note?

You can email us at info@basenotebalm.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes, we do!

Product Usage & Effectiveness

How do I know the product is working?

You'll notice that your fragrance lasts longer and projects further than usual. Base Note helps to enhance the scent diffusion, ensuring it lingers for hours, and you'll likely receive more compliments as proof!

How much longer will my perfume last with Base Note?

Results may vary depending on your skin type and the fragrance used, but most users experience an increase in longevity of up to 4-8 hours, with improved scent projection.

How does Base Note work to enhance my fragrance?

Base Note works by combining science backed ingredients to create a hydrated, fragrance-friendly layer on your skin that helps to lock in the perfume's molecules, reducing evaporation and enhancing diffusion.

Can I use Base Note with any fragrance?

Yes! Base Note is designed to work with all types of fragrances, from light citrus scents to deep woody notes.

How should I apply the balm for the best results?

Apply Base Note to your pulse points, such as your wrists, neck, and behind your ears, as these areas generate heat that helps diffuse the fragrance.

Will it alter the scent of my perfume?

Base Note is formulated to be fragrance-free, ensuring it enhances your perfume without overpowering its original scent profile. However, due to the presence of Iso E Super and Ambroxan, you may notice a slight, subtle woody note in the balm. This nuance is very delicate and designed to complement, not alter, your fragrance experience.

How much should I apply per use?

A pea-sized amount is enough for one application. Apply a thin, even layer to your skin for best results.

Can I layer multiple fragrances with Base Note?

Yes! Base Note enhances layered fragrances by helping each scent last longer and blend more effectively.

Is Base Note suitable for all skin types?

Absolutely. Our formula is non-greasy, lightweight, and suitable for all skin types, including sensitive skin.

Does the balm feel greasy or sticky on the skin?

No, Base Note has been formulated to absorb quickly, leaving your skin feeling smooth and hydrated without any greasy or sticky residue.

Product Ingredients & Safety

What ingredients are in Base Note?

Base Note contains high-quality ingredients such as beeswax, fractionated coconut oil, squalane, dimethicone, cyclomethicone, Iso E Super, Galaxolide, and Ambroxan, all carefully chosen to enhance your fragrance experience.

Is Base Note safe for sensitive skin?

Yes, Base Note is formulated with gentle, skin-friendly ingredients suitable for sensitive skin. However, if you have known allergies, please check the ingredient list.

Is the product dermatologically tested?

While Base Note is formulated with safe and widely used ingredients, we always recommend conducting a patch test before use.

Is Base Note cruelty-free and vegan?

Our formula is not tested on animals, but it does contain beeswax, making it not 100% vegan.

Can I use Base Note if I have allergies?

If you have specific allergies, please review the ingredient list and consult with your healthcare provider before use.

Will Base Note clog my pores or cause breakouts?

No, our formula is non-comedogenic, meaning it won’t clog pores or cause breakouts.

Does the balm contain any artificial fragrances?

No, Base Note is scent-free and designed to amplify your perfume without interfering with its scent profile.

Returns & Refunds

Can I return Base Note if I'm not satisfied?

Yes, we offer a 14-day returns policy. If you're not happy with your purchase, contact us for a return.

What is your refund policy?

We provide full refunds for unused or and unopened products returned within 14 days of purchase.

How do I initiate a return?

Simply email our support team with your order number, and we'll guide you through the return process.

Can I exchange the product for a different one?

At this time, we only offer refunds rather than exchanges, but you are welcome to reorder once the return is processed.

General Queries

What makes Base Note different from other fragrance products?

Unlike traditional moisturisers, Base Note is formulated with scientifically proven fragrance-enhancing ingredients to boost projection and longevity, making it an essential addition to your fragrance routine.

Can Base Note replace my regular moisturiser?

While Base Note contains moisturising ingredients, it’s specifically formulated to enhance fragrance performance and may not fully replace your daily moisturiser.

Does Base Note work better with certain types of perfumes?

Base Note works well with all perfume types, but it's especially effective with eau de toilette and eau de parfum formulations.

Is Base Note travel-friendly?

Yes! Our compact tin makes it perfect for travel, allowing you to refresh your fragrance anytime, anywhere.

Can I use Base Note on clothing or fabric?

We recommend using Base Note only on skin for best results. Applying it directly to clothing may result in staining.